Privacy Policy

This Privacy Policy explains how TRUEFIX AUSTIN, doing business as TrueFix Austin("we," "us" or "our"), collects, uses and shares personal information when you visit this website, request a repair, or communicate with us. It applies to customers and website visitors in Texas and elsewhere.

1. Information We Collect

When you use our website or request service, we may collect:

• Name, phone number and email address
• Service address and ZIP code
• Appliance type, brand, model and a description of the problem
• Preferred appointment date and time, and any access instructions
• Records of service visits, estimates, invoices and payments
• Technical information such as browser type, device, IP address and pages visited, collected through cookies and analytics tools

2. How We Use Information

• To schedule, confirm and carry out repair appointments
• To contact you about your service request, including by phone, email or text message where you have agreed
• To prepare estimates and invoices and process payments
• To respond to questions and requests
• To operate, secure and improve our website and services
• To comply with legal obligations and resolve disputes

3. How We Share Information

We do not sell personal information. We share it only as needed to provide our services, including with:

• Service providers that host our website, deliver email and text messages, manage appointments and customer records, and process payments, who may use the information only to perform services for us
• Parts suppliers or manufacturers, where needed to order parts for your repair
• Authorities or other parties when required by law, or to protect our rights, property or safety
• A successor business, in connection with a merger, sale or transfer of the business

4. Cookies and Analytics

Our website may use cookies and similar technologies, including Google Analytics, to understand how visitors use the site. You can control cookies through your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Service-area maps on some pages load map images from OpenStreetMap.

5. Text Messaging (SMS)

If you provide your phone number and agree to receive text messages, TrueFix Austin may send you:

• Appointment confirmations and reminders
• Technician arrival updates
• Estimate, invoice or payment links
• Replies to questions you have submitted

Message frequency varies. Message and data rates may apply. Mobile phone numbers and text messaging consent are not shared with third parties or affiliates for their marketing purposes. Consent to receive text messages is not a condition of any purchase.

Reply STOP to any message to opt out, or HELP for help. See our SMS Terms for details.

6. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect personal information, and our website uses encrypted HTTPS connections. No method of transmission or storage is completely secure. We keep personal information for as long as needed for the purposes described in this policy, including to keep service and financial records and to meet legal obligations.

7. Your Choices and Rights

You may ask us to give you access to, correct or delete the personal information we hold about you, and you may opt out of marketing messages at any time. Depending on where you live and whether a particular law applies to us, you may have additional rights, such as those described under the Texas Data Privacy and Security Act. See Your Privacy Rights for more information and how to make a request.

8. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, contact us: